Support & FAQ

The platform and services

Are your services really free?

Yes, for real esate agents, brokers, sellers and buyers, we process short sales at no cost. We get compensated from transaction proceeds. However, our partner, RealtyProx, charges a small technology fee of $149 per closed short sale transaction. All users of RealtyProx can have unlimited access to their files and can perform a wide array of tasks at no cost. The fee is charged only when the transaction is closed.

Do you process short sales in all states?

Yes, we provide short sale processing nationwide.

How do I sign up for your services?

Use the form on the right side of the screen on any page, including this one. After we receive your information we will send you an email with detailed directions. Within 24 hours from registering you will be able to post your very first short sale processing request.

How long does it take to process a short sale?

It depends on the bank. Every lender has its own rules, regulations and sets its own pace, because they work with very different investors. NCC has established relations with all major lenders and we are proud to have the best processors on our team. However, delays do happen. Typically short sale processing takes 45 days and up; in some cases it could take up to 120 days.

What documents do I need to present to NCC in order to start processing a short sale?

You can see a list of required documents here. Once you register, you will be able to upload all the documents through the secure platform. No use of regular mail, email or fax needed; nothing to install to your computer either. Note that you are not required to upload all the documents during one session. Just save your uploads before logging out and they will remain in the system until you log in again. However, our processors will not be able to compile the short sale package and send it to the bank unless they have all the required documents.

How will you keep me updated about the process?

Through RealtyProx, the platform we use for short sale processing. By signing up for our services you automatically become a user of RealtyProx. Once you receive your login information, come back to www.processingshortsale.com and login on the right top of the screen in Clients Login area. You will be redirected to the secure site where all the communications are going to take place. You will be able to see the status of any particular transaction 24/7 from anywhere in the world where Internet connection is available. Here you will also be able to communicate with your processor, ask questions, send emails and see her or his comments in real time. Even if you never log into the platform, once a week we will send you a courtesy email with as summary of actions taken on every short sale deal you have in our system.

Do you close all short sales?

Most of the short sales that NCC processes get closed.

What is typical commission that banks pay agents on short sales?

It depends on the state. Usually, between 4-6%.

Do I need to provide NCC with CMA or BPO?

Your BPO or CMA is welcome and encouraged. Before we submit a short sale package to a bank, we need to know what's the current market situation in that area. Regardless whether you provide your own property valuation, on every short sale that comes into our system we order our own BPO, ar our own expense.

Can the seller use her own attorney?

We strongly recommend using our attorneys. They have decades of experience in real estate transactions and particularly in short sales. Our attorneys work closely with our processors and are always available when we need them. Using our attorneys will significantly increase chances of successfully closing your short sales.

Who is responsible for attorney's fees?

If a short sale gets closed, the bank will cover the attorney's fees.

SSRP Certification

What is the SSRP Certification? Do I need to be certified to use your services?

No, if all you need is someone to process your short sales, you don’t need to be certified. NCC is here for you. SSRP Certification is for agents and brokers looking for short sales listings. Once certified, they become eligible to start receiving short sale assignments. NCC has partnered up with RealtyProx, churches and community-based organizations across the country to provide foreclosure alternatives for struggling homeowners. We get leads from them, turn them into short sale assignments and pass them to SSRP-certified agents through our master brokers. For more information on SSRP Certification, visit their website.

BPO orders and short sale leads

I read on your website that you seeking valuation professionals. I thought NCC is all about short sale processing. How come NCC is in BPO business?

Here at NCC we are very serious about real market value of short sale properties. We value your time as much as ours and strive to serve our clients in the best way we can. Thus, on every short sale property that comes into our platform we order our own independent BPO. This is a free service to our agents and homeowners. All our BPO orders come from our internal needs to indentify current market value of the properties in our pipeline.

When am I going to receive my first BPO order?

The amount of BPOs we order depends on incoming short sale processing requests we are asked to handle. It varies from state to state and even zip code to zip code. Also, it depends on how many competition you have in your area, your availability and, eventually, on your quality score with us. Signing up with NCC does not guarantee that you are going to receive valuation orders from us.

I also read that you provide short sale leads. Where are you leads coming from? How do I know if these are good quality leads?

Leads come into our platform from different sources, but mainly from our marketing campaigns targeting homeowners. These are the highest quality leads due to the fact that these homeowners have expressed interest in choosing a short sale as their preferred exit strategy and requested NCC to find them the best real estate agent. Other leads come from other NCC members and partner organizations. We have built our own lead capturing software that verifies every entry. Only high-quality leads end up in our database to begin with.

Are your leads unique?

Yes, they are unique in a sense that we only give one lead to one agent. This does not mean, however, that other entities do not have the same lead. Given the state of current technologies and lead generation options, absolutely unique leads are rare or almost non-existent.

Can I buy leads from NCC?

No. In order to maintain high quality of our leads and services in general, we do not sell leads. Whenever we have a lead that matches your service area and your qualifications, we will turn it over to you at no cost.

How do I know I have a lead?

When a new lead becomes available, you will receive an email notification. Once logged on into the platform, click on Leads tab; you will be able to see a new lead. Before you can open a full view of the lead, you will be asked to agree with Terms and Conditions. The bottom line of the Terms and Conditions is a requirement that any short sale listings cultivated through our leads must be processed by National Closing Center. Providing short sale leads is a free service to our members. Leads are subject to availability and not guaranteed.